FAQs

Do I Qualify?

Gratuity Solutions can integrate with any POS system, dependent on the number of locations requesting integration, and support from the POS provider. Please contact us with if you do not see your POS system listed.
If you require Time and Attendance tracking or if your TIPS or Commission distribution is calculated based on time, then Yes, we need to integrate with a time clock to allocate time and attendance of each employee. Please contact us to learn more about the list of external time clocks we do integrate with.

Tip Distribution Rules:

As long as it is a mathematically logical distribution schedule, our solution can support it. Calculations and distributions can be based on:

  • NET Sales
  • Specific Category Sales
  • Cash Sales
  • TIPS and/or Service Charges
  • Declared Cash TIPS
  • Individually based
  • Based on time spent at work
  • Equally based
  • Based on the defined job coefficient (Point system)
No. We can accommodate an unlimited number of tip distribution rules.
Yes, absolutely. You may have a different tip distribution rule for each day of the week. In fact, you may have a different tip distribution rule for different shifts on the same day.
Everything is triggered based on job codes/positions. If you have no support staff on the clock, those job codes/positions are not part of the tip pool and servers/bartenders are not required to tip-out.
We can handle tips on large parties in different ways. With our Platform, you are able to manually “Team Up” servers on the Gratuity Solutions’ portal or we could completely automate that process for you. You may discuss all options with your Gratuity Solutions Integration Specialist during the installation process.
You may contact us to discuss any questions you don’t see answered here. Or or you can go over those questions with one of our integration specialists during installations for your free trial.

Installation & Integration

It takes only few minutes to install the POS agent, if you have your rules of distribution ready, your portal will be ready the same day.
Cash tips can be declared through your POS system, when employees are clocking out. Cash tips can also be auto-declared by Gratuity Solutions based on the employee’s cash sales.
You may ask those questions by replying to the automated email sent to you right after scheduling the installation for your free trial.

Payroll

Absolutely. You will be able to generate a full payroll report directly from your Gratuity Solutions portal. That payroll report can be customized to work with any payroll company platform, and provide a wide range of data from the POS or supporting platforms, based on your services selected

Yes, we can work with any payroll company that accepts import of .csv or txt-based files.

*Your integrations specialist will assist you in setting up an export file to match your Payroll company setup.

*We also support direct API connection to ADP and PAYCOM payroll platforms.

Miscellaneous

Yes, absolutely. Depending your assigned role on the Gratuity Solutions’ portal, you can perform a wide range of manual adjustments.
The two factors our system relies on are: 1. accurate time and attendance, and 2. accurate job code/position. As long as your management team is verifying the data on the POS, our solution will confirm the tips are distributed properly through our software.
Yes, we partner with all of the top Pay Card platforms in the US. You can chose to load Tips to Pay Card from our list of preferred partners Please contact us to learn more about all of our Digital Payments options.
You are billed monthly for our services.
24/7 support is provided through your portal.