Standard
Timecard Not Valid
Sales or tips exist but the employee has no valid timecard — missing punches, job code, or shift mapping.
Intelligent Alarms
Catch tip payout problems before payroll runs.
Gratuity Solutions adds an always-on watch layer to automated tip distribution, checking POS data, timecards, rules, and reconciliation totals before money moves.
Tip distribution checks
Timecard safeguards
Compliance review
Intelligent Alarms
The 18 Intelligent Alarms
Every tip distribution platform calculates. GS watches — with 6 standard alarms (always-on) and 12 custom alarms (configurable), 18 in total, across POS ingestion, clock-out, and daily reconciliation.
18Alarms
6Standard
12Custom
Standard AlarmsAlways-on · 6
Standard
Non-Tipped Employee Has Tips
An employee clocked in under a job code not set up for tips has received tips.
Standard
Virtual Job — No Employee on Clock
Sales or tips run through a virtual job code with no real employee clocked in to receive them.
Standard
Total Time is 0
The POS shows zero minutes for an employee, yet tips are recorded — a timecard that didn't close cleanly.
Standard
Tip Calculation Differences
Tips exist but can't route to a valid recipient — an unmapped position, or a pool with no eligible employee clocked in.
Standard
Team Up Required
Sales and tips rung under a banquet/event job code need the real servers teamed up so tips split correctly.
Custom AlarmsConfigurable · 12
Custom
No Clock Out Time
A clock-in with no matching clock-out — the shift never closed in the POS.
Custom
Excessive Check Tipping
Credit-card tips on a single check exceed a set percentage of the total (e.g. over 50%).
Custom
Low Check Tipping
Credit-card tips on a check fall below a set percentage of the total (e.g. under 5%).
Custom
High Tip Value
Credit-card tips on a check exceed a defined dollar amount (e.g. over $100).
Custom
Net Sales Check
A check's net sales drop below a set amount — often surfacing voids, comps, or miscategorized items.
Custom
Category Sales Check
Sales in a tracking group (Food, Alcohol, Wine…) fall below a set value. One alarm per group (dynamic).
Custom
Commission Category
Commission-eligible sales fall below a set value. One alarm per commission group (dynamic).
Custom
Sales with No Tips
A check has sales but tips fall below a minimum — catching CC tips missed before a sync.
Custom
Position with Net Sales
A non-tipped position (host, manager) generates net sales — usually checks rung under the wrong role.
Custom
Tip Difference Between Jobs
The effective hourly tip rate between two job codes differs by more than 50%.
Custom
Timecard Auto-Generated
A clock-out flagged invalid or synthesized by the POS at end-of-day — the shift needs manual review.
Custom
Minimum Wage Violation
A tipped employee's total compensation falls below the state minimum-wage threshold (e.g. $7.25/hr).
Two custom alarms — Category Sales Check and Commission Category — are dynamic: one alarm is auto-generated per enabled tracking or commission group, so a location's custom count can grow beyond 12.
Checkpoint engine
When Do Alarms Fire?
Alarms validate the data flow at the moments where payout risk usually enters the process: POS import, clock-out, and final reconciliation.
3 checkpoints before payout
01
POS Ingestion
GratSync validates incoming POS data for sync errors, missing records, stale files, and format issues.
02
Clock-Out
Employee clock-out triggers checks for timecard accuracy, rule configuration, and timecard-to-tip mismatches.
03
Daily Reconciliation
End-of-day validation catches duplicate payouts, compliance issues, rounding gaps, and reconciliation mismatches.
Multi-Channel Alert Delivery
Alarms reach the right people through their preferred channels.
MOD Push Notifications
Instant push alerts on mobile phone for critical alarms
GM Email Digest
Consolidated daily email summary of all alarms
District Digest
Multi-location dashboard for area managers
Payroll Report
Integrated into payroll processing with blockers for critical issues
Highest ROI
Most Valued Alarms
These alerts protect the parts of the workflow where operators lose the most time, create the most payroll friction, and face the most compliance exposure.
Payroll risk reduced before export
Timecard Issues
Missing or misaligned timecards are a major source of tip distribution errors, saving payroll managers hours each week.
Compliance Alerts
State tip law issues are surfaced before payroll runs, helping prevent wage claims and avoidable operational exposure.
Fat-Finger Detection
Unusual tip amounts and typo patterns are caught before they become employee disputes or payroll corrections.
Why Proactive Monitoring Matters
Every tip distribution platform calculates. But without proactive monitoring, errors are discovered AFTER payroll runs — when it's too late to correct without payroll reversal. Intelligent Alarms catch problems in real time, before they become wage claims, disputes, or compliance violations. With Intelligent Alarms, your operation is always one step ahead.
AI-Enhanced Monitoring
Claude AI agents add an additional monitoring layer on top of Intelligent Alarms.
Continuous Validation
AI agents monitor every distribution against 150+ algorithms and flagged patterns to catch edge cases humans would miss.
Contextual Awareness
AI understands the context of each alarm — is this a one-time issue or a recurring pattern that needs escalation?
Correlation Detection
AI correlates multiple alarms to identify root causes and suggest fixes before the next distribution cycle.
