Hotel & Resort Tip Distribution Software
Hotels have more tip distribution complexity than any other vertical — multiple departments, varying rules, and guests who rarely carry cash. Gratuity Solutions automates it all, from valet to room service. Built by humans, optimized with continuous validation by AI Agents.
Hotel Tip Distribution Complexity
Every department has different rules. Every guest pays differently. Managing it all manually is impossible.
Multi-Department Pooling
Housekeeping, valet, concierge, spa, F&B — each has different tipping rules, shift patterns, and allocation formulas. Managing separately creates errors.
Cross-Shift Allocation
Tips earned during one shift may be distributed across multiple departments working different hours. Manual reconciliation is time-consuming and error-prone.
State Compliance Across Properties
With properties across 45+ states, each with unique tip-pooling laws and requirements, staying compliant manually is nearly impossible.
Cashless Guest Tipping
Guests expect tap, scan, and digital options. But integrating digital tipping across multiple POS systems is complex without a unified platform.
Fully Automated Tip Distribution
From valet tips to room service charges to spa gratuities — every department, every rule, fully automated.
POS/PMS
Transaction Capture
GratSync
Real-Time Sync
Algorithms
Department Rules
Triple Ledger
Audit Trail
AI Verification
Validation
CHOICE Payout
Same-Day Settlement
Hotel-Specific Tip Management
Built for multi-property hotel groups with the flexibility to handle any department or rule.
Multi-Department Engine
Custom allocation rules for housekeeping, valet, concierge, spa, F&B, and more. Each department can have unique distribution formulas.
QRTip Digital Tipping
Guests scan QR codes at checkout or services to add digital tips. Seamless, contactless, and integrated into every revenue stream.
Cross-Property Compliance
Automatically apply 45+ state-specific tip-pooling laws. One platform, all compliance rules, all properties managed centrally.
WageSync Access
Hourly staff earn access to tips immediately, not on payday. Earned wage access improves retention and staff satisfaction.
Intelligent Alarms
Anomaly detection across properties flags unusual patterns — zero-tip departments, fraud attempts, or data mismatches — instantly.
Claude AI Validates Every Calculation
Hotel tip distribution involves dozens of overlapping rules across departments, shifts, and properties. Claude AI agents validate every calculation to ensure housekeeping, valet, concierge, spa, and F&B distributions are all accurate — simultaneously. No errors. No manual reviews needed.
100% Accurate Distributions
AI agents validate every tip across every department rule, simultaneously, ensuring zero manual review needed.
Continuous Learning
As new property rules are added or state laws change, AI agents automatically validate the new logic before deployment.
Anomaly Detection
AI flags suspicious patterns — zero tips in a department, impossible allocations, or rule violations — in real time.
Audit-Ready Trails
Every calculation, every AI validation, every rule applied — complete audit trail for compliance and disputes.
Built for Multi-Property Resorts
From boutique properties to multi-property resort groups, Gratuity Solutions scales with your operation.
HMS Host Example
With 200+ properties across multiple states, HMS Host (now AVOLTA) manages tips for airport restaurants, duty-free shops, and hospitality venues. Gratuity Solutions centralizes all department rules across every location while staying compliant with each state's unique laws.
Why Multi-Property Groups Choose Us
- ✓ Central Control: Manage rules for all properties from one dashboard
- ✓ State Compliance: Automatically apply 45+ different state tip-pooling laws
- ✓ Same-Day Settlement: Tips paid out same-day across all properties via CHOICE
- ✓ Unified Reporting: Consolidated tip analytics across all locations
Works With Your Hotel POS
Gratuity Solutions integrates with the leading POS and PMS systems used by hotels. Connect in minutes, not weeks.
Oracle Hospitality (Micros)
Direct integration with Oracle Hospitality's POS system — the most widely used platform in hotels. Real-time transaction sync, no manual exports needed.
59 Total POS/PMS Integrations
Already use a different POS? We likely support it. Plus, custom integrations available for specialized systems.
