Payroll That Never Sleeps for E11even Miami
How E11even Miami, one of the country's most recognized 24-hour ultraclubs, automated tip, service charge, and commission calculation across a multilingual workforce with PayDay Portal.
Tip distribution, service charges, commissions, and bilingual access in one platform
About E11even Miami
A 24-hour, 365-day ultraclub with tip, commission, VIP, and multilingual payroll complexity.
E11even Miami is one of the most recognized nightlife venues in the country, operating 24 hours a day, 365 days a year. The ultraclub combines a continuous nightlife experience with bottle service, VIP tables, performance entertainment, and a high-volume bar program that generates commissions tied to specific items and categories.
Running payroll for a venue like E11even is unlike any other restaurant or hospitality operation. Tip and service charge calculations cannot wait for end-of-shift because there is no end-of-shift. Commissions are tied not just to total sales but to specific bottles, mixers, and VIP experiences. And every member of the workforce needs payroll access in the language they actually speak.
The Challenge
Payroll built for a venue that never closes.
E11even's operational profile breaks the assumptions of standard restaurant payroll software. Most systems assume a daily close, a single tip pool, a uniform commission structure, and an English-speaking workforce. None of those assumptions hold at a 24-hour ultraclub.
Continuous Operations
A venue that never closes cannot wait until end-of-shift to calculate tips and service charges.
Granular Commissions
Commissions tied to bottles, mixers, and VIP experiences require category-level and item-level tracking.
VIP Attribution
Sales, service, and performance must be attributed to specific VIP tables.
Multilingual Workforce
A diverse staff needs payroll access in their preferred language, not just English.
"Being in a business that operates 24 hours a day, PayDayPortal.com is an essential tool to ensure our TIPS and Commission calculation and distribution process is flawless."
— Daniel Solomon, Managing Partner, E11even Night Club, Miami
The Solution
Five distinct PayDay Portal features configured for E11even's continuous operations and high-touch service model.
Independent Tip and Service Charge Tracking
What it solves: keeping tips and service charges separate when each stream has its own distribution rules.
At E11even, tips and service charges serve different distribution purposes and must be handled independently. PayDay Portal tracks both streams separately, making sure each dollar is calculated, allocated, and distributed according to the right rules.
- Tips and service charges tracked as distinct earning streams
- Separate calculation rules applied before distribution
- Precise, auditable records for every payout category
Continuous Tip Calculation for 24/7 Operations
What it solves: calculating tips around the clock for a venue that never closes.
Standard payroll systems assume an end-of-shift batch process. E11even has no end-of-shift. PayDay Portal's continuous tip calculation runs 24 hours a day, capturing every shift regardless of when it starts or ends. Calculations are accurate, automatic, and never wait for a daily close.
- Continuous tip calculation 365 days a year
- Every shift captured regardless of start or end time
- No batch processing delays for staff payouts
Commission Tracking by Category and Item
What it solves: tracking commissions on specific bottles, mixers, and VIP experiences rather than total sales.
E11even compensates staff based on what they actually sell, not just how much. PayDay Portal tracks commission-eligible sales at both the category level and the individual item level. Payouts route automatically through the standard payroll cycle, with no spreadsheet reconciliation required.
- Commission tracking at category and individual item level
- Automated payout routing through the standard payroll cycle
- Replaces manual spreadsheet reconciliation
VIP Table Performance Attribution
What it solves: attributing sales, service, and performance to specific VIP tables for accurate compensation.
VIP tables generate disproportionate revenue and require dedicated service. PayDay Portal attributes sales, service, and performance to specific VIP tables, giving E11even both an accurate basis for compensation and operational visibility into which tables drive results.
- Sales and service attributed to specific VIP tables
- Performance data informs operational decisions
- Fair compensation for staff serving high-revenue tables
Bilingual PayDay Portal Mobile App
What it solves: giving a diverse, multilingual workforce 24/7 access to pay information in their preferred language.
E11even's staff speaks multiple languages, and the venue runs around the clock. PayDay Portal's mobile app is fully bilingual in English and Spanish, available on iOS and Android, and accessible 24/7. Staff can view tip history, check pay schedules, and access earnings statements from anywhere.
- Fully bilingual mobile app in English and Spanish
- Available on iOS and Android
- 24/7 access to tip history, pay schedules, and earnings statements
The Results
Flawless tip, service charge, and commission distribution around the clock.
Operational Efficiency
- Eliminated end-of-shift tip calculation bottlenecks
- Continuous operations supported without payroll lag
- Tips and service charges managed as separate earning streams
- Automated commission payouts at category and item level
- VIP table performance tracked and attributed automatically
Accuracy and Compliance
- Tip, service charge, and commission calculations are flawless and auditable
- Granular commission data eliminates manual reconciliation
- Full digital record of every payout for compliance review
- Transparent calculations reduce staff disputes
Employee Experience
- +31% average tip increase across staff
- Real-time pay visibility around the clock
- Bilingual mobile app access in English and Spanish
- Consistent payroll experience for a diverse workforce
Why It Worked
Continuous operations, granular tracking, and multilingual access are the difference between payroll that breaks under pressure and payroll that scales with the venue.
Built for Non-Stop Operations
PayDay Portal does not assume a daily close. The platform calculates, attributes, and pays out continuously, so E11even's payroll never falls behind the venue's actual operation.
Granular Where It Matters
Generic commission tracking flattens the difference between a mixer and bottle service. PayDay Portal tracks at the level the business actually compensates: item by item, table by table.
Built for the Workforce
Bilingual access is a requirement for a workforce like E11even's. PayDay Portal treats multilingual access as a baseline expectation, not a premium add-on.
"With Gratuity Solutions' intuitive technology, our establishment has been able to completely automate the once cumbersome task of dealing with the process of employee payroll, making it incredibly painless."
Daniel Solomon, Managing Partner, E11even Night Club, Miami
